Terms and Conditions
Please read these terms and conditions carefully because they contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
These terms and conditions apply to your purchase from us via this Website. You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order for any products, you agree to be bound by and accept these terms and conditions.
1. DEFINITION
(i) “Customer” means a person who orders Product(s) via this Website;
(ii) “Product(s)” means any products listed as shopping items on this Website;
(iii) “Seller” , “we”, “us” and “our means Filatec ltd trading as Softmatic- located at:
151 Mill Lane, London United Kingdom ;
(iv) “Website” or “this Website” means https://softmatic.co/.
2. PLACING AN ORDER
2.1.
Information contained on this Website constitutes an invitation to treat. No information on this Website constitutes an offer by the Seller to supply any Product(s).
2.2.
By placing an order via this Website, the Customer makes an offer to purchase the Product(s) he or she has ordered on these terms and conditions. Seller may or may not accept the Customer’s offer at the Seller’s absolute discretion.
2.3.
Upon receipt of the Customer’s order, the Seller will verify the availability of the Product(s) and the Customer’s credit card or other payment details. Seller has not accepted the Customer’s offer and is not obliged to supply the Product(s) until the Seller has shipped the Product(s) and sent an order confirmation to the Customer by email.
3. SUPPLY OF PRODUCT(S) AND SUPPORT
3.1.
Subject to these terms and conditions, the Seller may agree to supply the Customer with the Product(s) as specified in the Customer’s order form submitted to the Seller via this Website.
3.2.
The Seller exclusively sells activation codes. We don’t ship boxed versions of software and paper documentation. The Customer needs to acquire the software via download from the rights holder’s homepage. The Seller will provide download instructions.
3.3.
The Seller understand and accepts any limitations of the particular product(s) he is purchasing. The Seller might not be able to get support from the manufacturer. The Seller will provide support with activation, download and installation to his best effort.
The Seller understand and accepts any limitations of the particular product(s) you are purchasing.
3.4
The Customer is solely responsible for the operability of the programs, as well as for all issues associated with operating the programs. The Seller disclaims all liability for software errors and consequential damages.
4. PRICE AND PAYMENT
4.1.
The prices agreed upon and listed in the respective order confirmations or invoices shall apply. Those prices are indicated strictly as net figures and are subject to further legally applicable value added tax, to the extent required by national or international regulations.
4.2.
Upon placing an order with the Seller, the Customer shall provide to the Seller his or her valid credit card number and other billing information as requested by the Website. Invoices are payable immediately without the deduction of transfer and processing fees.
4.3.
Seller will take all reasonable precautions to keep the details of Customer’s order and payment secure but the Seller cannot be held liable for any losses caused as a result of unauthorized access to information provided by the Customer.
5. DELIVERY
5.1
Delivery and service schedules are defined in the order confirmation and/or the contract. Unless otherwise agreed upon, delivery shall take place within one to three days.
5.2
Product(s) will be delivered to the Customer’s email address.
5.3
In the event of delayed supplies through no fault of the Seller, or in the event of other miscellaneous hindrances for which the Seller is not responsible, the Seller shall have the right to postpone the transfer of rights for an appropriate period of time without being liable for indemnification of costs or damages.
5.4.
Seller will not be responsible for any tariffs, customs restrictions, customs clearance, or other regulations that apply in countries outside United Kingdom. It is the responsibility of Customer to pay the charges levied by the authorities and observe the respective regulations of the country in which he or she receives the Product(s).
6. REFUNDS
6.1.
Almost always our Support team can solve any problem you got with purchased software, therefore first of all please try to ask them to help you. Refunds can be issued only in the case of unsolvable problems with a software.
6.2.
Because of the nature of digital products, we are not able to know the identity of the person who ultimately redeems the code. We are unable to check if a code has been redeemed or not without redeeming it.
For each order we ship, we track the day and the time at which the code was seen by the customer. Codes are guaranteed, provided they have not been seen by the customer. Once codes have been viewed, we bare no responsibility, nor can we guarantee the validity of the codes.
6.3.
We understand that there may be times where errors are encountered with digital products. With this, we need to ask for the following:
1. Screenshot of the code being entered
2. Screenshot of the error encountered
Once the information has been received, an investigation will commence within one to three business days.
Please note that this is an approximate and may take longer depending on the complexity and nature of the code.
After the investigation: If the error with the code is confirmed, a refund or replacement will be given.
For redeemed codes issues: If the code has been redeemed after the code has been seen by the customer, this is considered as used and we are afraid that we cannot offer a refund or replacement.
Errors on codes must be reported to the Seller within 30 days of the date of purchase. There will be no refund or replacement for any error reported to us more than 30 days after purchase.
6.4.
Customers should redeem the codes immediately upon purchase. Any issues concerning code expiry may not be subject for a refund or replacement.
6.5
The following conditions must be met for our products to be refunded:
- Product not delivered (if the delivery email isn’t received by a customer)
- Download issues (if the product can’t be downloaded properly)
- Major defects (if the product has unexpected errors)
- Invalidity (if the product key is invalid)
We do not accept returns for products which are not broken.
6.6
The merchant pays the shipping costs on returns.
6.7
To proceed with a refund, send an email to [email protected]
7. CHANGES
Seller reserves the right to update, revise or change these terms and conditions, the price of the Product(s) and any other information listed on this Website at any time. Any such changes will take effect when posted on the Website and it is the Customer’s responsibility to read the terms and conditions and confirm the price of the Product(s) on each occasion when he/she uses this Website and the Customer’s continued use of the Website shall signify his/her acceptance to be bound by the latest terms and conditions.
8. FORCE MAJEURE
Seller shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Seller. Quantities are subject to availability. In the event of shortage, Seller may allocate sales and deliveries at its sole discretion.
9. INTELLECTUAL PROPERTY
9.1.
The Customer acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of the Customer’s use of this Website shall remain at all times vested in Seller or its licensors. The Customer is permitted to use this material only as expressly authorized by Seller or its licensors.
9.2.
The Customer acknowledges and agrees that the material and content contained within this Website is made available for their personal non-commercial use only and that they may only download such material and content for the purpose of using this Website. The Customer further acknowledges that any other use of the material and content of this Website is strictly prohibited and they agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9.3.
The prices of the Product(s) paid by the Customer are for the Product(s) and the services described herein and do not include technical data, copyright, trademarks, or other intellectual property rights or proprietary rights of any kind subsisting in the Product(s) or their packaging.
10. LIABILITY
10.1.
All Product(s) provided in connection with this Website are on an “as is” and “as available” basis. Except as otherwise expressly agreed, Seller makes no representations, warranties, covenants or guarantees of any kind, express or implied, as to the quality, suitability, accuracy or completeness of any information, content, service, or merchandise provided through this Website. Customer expressly agrees that the use of this Website is at his or her sole risk.
10.2.
To the full extent permissible by applicable law, Seller disclaims all express or implied conditions, representations and warranties, including but not limited to, any implied warranty of merchantability, non-infringement and fitness for a particular purpose.
10.3.
Subject to this Clause, Seller will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage or any kind whatsoever arising and whether caused by tort, breach of contract or otherwise.
10.4.
Subject to this Clause, Seller’s maximum aggregate liability whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by the Customer to Seller in respect of the Product(s) in question.
11. WAIVER/INVALIDITY
Failure of Seller to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its right and remedies. The invalidity or unenforceability of any provision of these terms and conditions shall not adversely affect the validity or enforceability of the remaining provisions.
12. HEADINGS
The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
13. ENTIRE AGREEMENT
These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between the Customer and Seller relating to the sale and purchase of the Product(s) ordered by the Customer.
14. GOVERNING LAW
These terms and conditions shall be governed by and construed under the laws of the United Kingdom. The parties submit to the exclusive jurisdiction of the courts of United Kingdom, being the place where the Customer’s order/offer has been received/accepted.
15. EFFECTIVE DATE
This notice was updated on November 27th, 2023
