Softmatic FAQ: Answers to Your Common Queries
What do I get with my purchase?
As soon as you make a software purchase, you are provided with a 100% genuine Microsoft product key. This key allows you to activate your product directly from the Microsoft website.
How do I receive my product key?
Your product key will be delivered digitally via email immediately and automatically after payment by our shopping system.
Will my software expire?
No, once you have purchased your software, it will never expire. Unlike subscription-based licenses, the software we supply does not have a renewal date. Even if you upgrade your computer, all that is required is to download the software again and use the same key to activate it on your new PC. (Sometimes, it may be necessary to deactivate your existing installation first)
Do I need a Microsoft Account?
Yes, but don’t worry, it’s easy to do, and it is free! Not only that, but it comes with other advantages, like 5GB of OneDrive storage. Most people with a Windows 10 or above PC will already have set up a Microsoft account, but if you haven’t one and are unsure how to do it, we have created a handy guide to help you.
How do I download, install, and activate my product?
The process of getting your software up and running and fully activated is easy. However, we understand that not everyone is comfortable with the process. So, to make sure your installation and activation process is as smooth as possible, we have compiled a comprehensive set of guides and walkthroughs that take you through the process. And in the unlikely event you still have problems, don’t worry. We are here to help. Contact us, and we will assist you immediately.
How long does it take from when I buy the software until I can use it?
We want you to start enjoying the benefits of your new software as soon as you possibly can. To achieve this, we will deliver your product key immediately after payment is received. Then it is simply a matter of logging into your Microsoft account (or creating one) and downloading and installing the software. The speed of your internet and your computer will affect how long this takes, but most people can have the software installed within an hour or two of their purchase.
Is my purchase protected, and how am I covered?
Yes, your purchase is protected. All our transactions are protected by PayPal Buyer Protection. What this means is that if the product is not as described or you have issues with the product key, this scheme ensures that you get your money back. Additionally, at Brytesoft, we are committed to providing first-class customer care. So, if you have any problems with your purchase, we will go to great lengths to resolve any issues.
Help, I have problems activating or installing my product, what can I do?
Don’t worry, we are always here to help with any problems you have with your purchase. You can check out our comprehensive range of guides that cover most of the scenarios where people have problems. And if you still can’t find the solution to your problem, please contact us. Our technical support team is committed to helping our customers with any problems that may arise.
Will I get software updates?
Yes, for as long as Microsoft supports the product, you will receive all relevant updates.
